Effective Date: December 15, 2025

 

Custom Health, operating under the brand name 2ND CHANCE (“Company,” “we,” “us,” or “our”), is committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and relevant consumer privacy laws in the United States.

 

1. Information We Collect

 

We may collect personal information when you visit our website, place an order, or communicate with us, including but not limited to:

 

• Name

• Email address

• Shipping and billing address

• Payment and transaction information

• Order history

• Communications with customer support

 

We do not knowingly collect sensitive medical information.

 

2. Purpose of Collection

 

--Personal information is collected for the following purposes:

• Processing orders and payments

• Delivering products and services

• Communicating with customers

• Providing customer support

• Improving our website, products, and services

• Complying with legal and regulatory obligations

 

3. Consent

 

By providing personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

 

Consent may be express or implied, depending on the nature of the information and the transaction. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.

 

4. Information Sharing

 

We do not sell, trade, or rent personal information.

 

We may share personal information with trusted third-party service providers who assist us with:

 

• Payment processing

• Order fulfillment

• Website hosting and analytics

• Email communications

 

These service providers are authorized to use personal information only as necessary to perform services on our behalf and are required to safeguard your information.

 

5. Cross-Border Data Processing

 

Personal information may be stored or processed outside of Canada, including in the United States, by third-party service providers. In such cases, personal information may be subject to the laws of the jurisdiction in which it is processed.

 

6. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

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7. Access & Correction

 

You may request access to, or correction of, your personal information by contacting us at:

 

Email: info@eshcg.com

(Replace with an active, monitored email address)

 

8. Retention

 

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

 

9. Children’s Privacy

 

Our website and products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

 

10. Complaints & Privacy Officer

 

If you have questions, concerns, or complaints regarding our privacy practices, you may contact our Privacy Officer at:

 

Privacy Officer: Custom Health

Email: info@eshcg.com

 

We will investigate and respond to privacy-related complaints in accordance with applicable law.

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on the Website, and the effective date will be updated accordingly.